Worked within a strong team to exceed all customer service expectations, proven by an increase in over 30% of customer service ratings Listened to the customer and analyzed the problem to offer a prompt resolution to ensure loyalty and business Successfully established orders and scheduling for new prospects, with increased efficiency in a busy fast-paced environment. Ran credit checks, disclosed credit results and obtained credit card/checking account information which increased the efficiency of data retrieval times.
Maintained detailed records of billing through reconciliation processes. Provided exceptional customer service while assisting key clients. Handled complex problems and worked with customers to ensure all discrepancies are resolved quickly.
Professional remote assistant driver#
Provided inbound/outbound support for Über driver on-boarding which increased customer referrals by xx%.Īccurately processed pledges for National PBS and Radio Pledge drives, kept confidentiality when obtaining credit card/checking information. Updated company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion. Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. Maintain a detailed delivery calendar to coordinate schedules and appointments.Ĭonsistently praised for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Utilize problem solving skills to resolve customer issues and enhancing service levels.Įxpress compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences.ĭevelop procedures to increase the efficiency of numerous areas including filing and organizing records to increase our ability to efficiently retain/recover documents, reports and records.
Professional remote assistant update#
Update company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.ĭeliver high-quality customer service via email support platform ensuring top level service to continue corporate growth. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth.
Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. A highly talented, detail oriented Virtual Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality.
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